Refund policy

Returns or Exchanges

All sales are final. We do not offer returns or exchanges.

Damages or Issues

While we don’t offer returns or exchanges, we do know that things outside of our control happen! Please inspect your order upon reception and contact us immediately (info@frayedhearts.com) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Refunds

In the event a refund is required (item was damaged during shipping, for example), you will be refunded on your original payment method within 10 business days of receiving confirmation from us that a refund has been approved. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@frayedhearts.com.