FAQs
Have a question not answered here? Email us at info@frayedhearts.com — we’re happy to help!
Purchasing Books
Do your product images show the actual book I’ll be receiving?
We use stock images for new, used, and overstock books, but ensure they reflect the cover version for the book you’re purchasing. Special edition books will have images of the actual products, so you can see all their extra features!
What condition are your used books in?
We do our best to source books in gently used condition. This means you can expect books:
- In like-new or very good condition, generally with only very minor creases or wear.
- With any notable damage noted in the product description.
Used books will also include a tag with one of the following condition descriptions:
- Used - Like New: A likely unread copy in perfect condition. The cover is free from obvious cosmetic defects, and the spine is intact.
- Used - Very Good: Item may have minor cosmetic defects (such as scuffs, signs of wear, or small creases) on the cover, spine, pages, or dust jacket. May also include overstock copies with a page dot/line or retail stickers, but which don't meet our like new condition standards.
- Used - Good: All pages and cover are intact (including the dust jacket, if applicable). Spine may show signs of wear, pages may include limited notes and highlighting, may include "From the library of" labels, and/or may include overstock dots/lines on the edges.
What’s an overstock book?
An overstock book is a new book sold at a discount when publishers have excess stock. These books may have a small mark (like a dot or line) on the top or bottom edges to mark the book as an overstock copy, or may come with (removable) retailer stickers, but are otherwise in perfect condition!
If the book has a dot/line or retail stickers, this will be noted in the product listing!
Can I request a specific book or author from you?
Yes! While we can’t guarantee we’ll be able to source all requests, we’ll do our absolute best to find you the book you want at a price you’ll love. Requests can be submitted anytime through this form!
What’s your refund policy?
All sales are final. We do not offer refunds or exchanges.
What’s your cancellation policy?
Changed your mind? Not a problem! We’re happy to cancel your order and issue a full refund as long as your order hasn’t already been processed. Please email info@frayedhearts.com with your order details for support.
Do you accept book donations?
Not yet, but we hope to in the future!
Shipping & Delivery
Please visit our Shipping & Delivery page for more information!